At Etechcart, we strive to provide a seamless shopping experience, including transparent and customer-friendly shipping and return policies.

Shipping Policy

• Processing Time: Orders are processed instantly as soon as the order is received.

Shipping Methods and Delivery Times:

• Standard Shipping: Average delivery time 24 hours depending on the location. In rare cases can go up to 24 hours for which customers will be notified in advance.
• Shipping Rates: Shipping charges are calculated at checkout based on the selected shipping method and destination.
• Order Tracking: You can check order status in the my orders section once the order is placed.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you’re not, our return policy is designed to be straightforward:

• Eligibility: Return and place a new order within 3 days after delivery and new order will be delivered in 6-7 working days. Items must be unused, in original packaging, and include  the original invoice.
• Return Process:
  1. Initiate a Return: Contact our customer support team at support@etechcart.com to request a return authorization.
  2. Prepare the Package: Securely pack the item in its original packaging, including all accessories and documentation.
  3. Shipping: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.
• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 3 days.
• Exchanges: If you wish to exchange an item for a different model or variant, please initiate a return for the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@etechcart.com. Product will be delivered within 5-7 days.

Contact Us

For any questions or concerns regarding our shipping and return policies, please reach out to our customer support team at support@etechcart.com.

We are committed to ensuring your satisfaction and are here to assist you with any issues you may encounter.